If it doesn't work, try some of the other methods further down. Please work through the following steps to see if they fix the problem: Check if server maintenance is happening. I found my game ID from in the 'about' section of Age of Empires and I found my purchase ID from Steam notifications and from when I first created the game. I've sent my account through a forgot password / username tool, but I still can't find any associated accounts. It's an odd issue affecting certain builds of Windows, but it does seem to work for some. Server certificate authentication failed. However, I can't seem to find any answers to my solution. Seriously, downloading Candy Crush or any free game on the Microsoft Store reminds the Account system that you do, in fact, have entitlement to download games on the store.
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